Last Updated: May 23, 2023
Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:
British Columbia (+ PST)
Newfoundland and Labrador
Prince Edward Island
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update.
We’re here to help
Please contact our Support team(email@example.com) if you have trouble or if:
you believe you’re being charged in error.
your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or domain when you email us.
you have any additional questions.